Director Communication Operations

Johns Hopkins Public Safety is seeking a Director, Communication Operations. This position will be integral to maintaining a safe community throughout the Johns Hopkins’ Campuses. The Director Communications Operations Center, a key member of Johns Hopkins Public Safety (JHPS), is the primary point of accountability for the performance of multiple communications and dispatch centers within the Johns Hopkins Enterprise, to include the new Johns Hopkins Police Department (JHPD). This role involves providing comprehensive leadership, direction, and management for operations, programs, and policies. The Director ensures that the JHPS communications and dispatch centers develop a stature in the public safety communications industry commensurate with Johns Hopkins standards and expectations.

In addition to these responsibilities, Director performs a variety of routine and complex administrative, supervisory, and professional tasks. These tasks are crucial in providing both emergency and non-emergency dispatch services for JHPS. The Director’s duties extend to the planning, organizing, coordinating, and managing multiple Johns Hopkins Communications and Dispatch Centers located throughout our campuses.

Specific Duties & Responsibilities

• Serves as the primary point of accountability for the department's performance.
• Works closely with JHPS and JHPD leadership in setting and carrying out the vision, mission, and objectives for the Department.
• Provides vision, direction, and subject matter expertise in the field of 9-1-1 and public safety communication operations.
• Works with JHPS leadership to establish and maintain a real-time crime center to support the JHPD.
• Responsible for direct and indirect supervision of all communications center personnel to include operations personnel at Homewood campus and JHPD.
• Participates in the selection of new employees in conjunction with JHPS Human Resources.
• Manages operational readiness of the department by oversight of recruitment and hiring efforts to ensure proper staffing levels.
• Reviews and analyzes management information reports and communicates with employees to identify deficiencies in operations, policies, and procedures, as a means of implementing changes to improve the efficiency and effectiveness of the Department.
• Review, evaluate and develop department staff training to effectively ensure quality public safety communications service and the compliance with JHPS and JHPD training requirements.
• Formulates and enforces departmental regulations, standard operating procedures, and directives, etc.
• Manages the department’s overall annual budget and assists in the preparation, oversight, and presentation for final approval.
• Researches and recommends equipment and technology replacements and upgrades to maintain and enhance efficiency standards.
• Assist in the planning, management, and/or coordination of the acquisition, design, operation, enhancement, and/or maintenance of information technology systems supporting JHPS communications.
• Work with local and state agencies on issues pertinent to communications operations.
• Monitor proposed and pending local and state legislation related to emergency communications.
• Responsible for ensuring proper collection of evidentiary recordings of emergency calls and testimony in court to authenticate recorded incidents and other matters involving the center.

• Knowledge of federal, state, and county laws and regulations affecting departmental operations, and the ability to interpret and apply them correctly.
• Ability to strategically plan and direct large, comprehensive emergency communications centers and the associated personnel.
• Knowledge of, and familiarity with, public safety functions and concerns, and of the Department's demands and requirements.
• Knowledge of police operations.
• Knowledge of computer-aided dispatch systems, radio communication systems, and dispatch recording equipment.
• Knowledge of managerial practices, supervisory and personnel management practices, including team building and motivational skills to supervise staff.

• Bachelor’s Degree.
• Ten (10) years’ progressively responsible related experience working within communications operations including call center, 911 and/or emergency communications systems within a public safety or similar work environment. At least 2 years supervisory experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Master’s Degree.
• Emergency Number Professional (ENP) certification through the National Emergency Number Association (NENA)

Classified Title: Director Communication Operations Center 
Job Posting Title (Working Title): Director Communication Operations   
Role/Level/Range: ATP/04/PG  
Starting Salary Range: $99,800 - $175,000 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri 9 -5 
Exempt Status: Exempt 
Location: Hybrid/Eastern High Campus 
Department name: ​​​​​​​VP for Public Safety Office of  
Personnel area: University Administration