Job Description

Compensation

Job Description Summary

This position is being hired through our temp agency partner Spherion and the advertisement for this position will stay posted until the position is filled.

The International Center at Santa Fe College is the hub for international students, international visitors, exchange scholars, and study-abroad opportunities. The International Center is comprised of International Student Services, international Student Support and Advising, International Education, and English for Academic Purposes. The Full-time Administrative Support Specialist will operate the front desk and perform clerical and administrative support duties to ensure successful, daily operation of the International Center.

Job Description

Responsibilities and duties include:

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors.
• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Assists current and prospective students and visitors by answering inquiries and referring to other departments/offices when needed.
• Oversees opening and closing duties of the International Center.
• Receives and processes departmental paperwork.
• Performs general office clerk duties and errands.
• Maintains supplies inventory and office equipment, such as printers, copiers, scanners, etc.
• Maintains the filing system.
• Creates, maintains, and enters information into databases.
• Assists in organizing and maintaining office common areas.
• Actively learns about immigration regulations and college procedures to help students when the supervisors are not available. 
• Assists with coordinating events as necessary.
• Assists with coordination of student employees.
• Supports the different departments in the International Center.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Reports to: Coordinator, International Student Services

QUALIFICATIONS

Required:  High School diploma or equivalent, and two (2) years of customer services experience and/or a combination of education and experience equal to two (2) years. Basic computer skills and experience with MS Office, Word, and Excel.

Additional Requirements:  A criminal background check will be conducted.

Preferred: Competencies in multiple languages, with a strong preference for Spanish language proficiency. Higher education experience.

General Knowledge, Skills, and Abilities: 

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to assimilate change positively and proactively in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

Application Process:  All applicants must submit an online application, an up-to-date resume, and a cover letter or letter of intent. All application materials for the final candidate will be forwarded to our temp agency partner Spherion for onboarding.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

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