Higher Education Hiring | Desktop Computer Specialist - User Support at Santa Fe College in Gainesville, Florida, United States

Desktop Computer Specialist - User Support

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Santa Fe College

Location: Gainesville, Florida
Category: Admin-Computing-Other
Application Deadline:

Job Description

Compensation

$41,975.00 Annual

Job Description Summary

The application deadline for this position is 11:59PM on September 19, 2024.

This position's salary range is $41,975 to $73,066. Any salary amount above the minimum is commensurate upon an individual's qualifications.

Information Technology Services provides infrastructure, applications and frontline services that support the college's mission and goals. To that end, ITS promotes the efficient and effective use of IT as a means to run, grow, and transform the institution and measures ITS performance based on the performance of the stakeholders it serves.

Job Description

The Desktop Computer Specialist provides day-to-day support for the hardware, software, and network connectivity of assigned areas and technical support for assigned users.

Responsibilities and Duties Include:

Responds to first tier requests from assigned user(s) for technical assistance via phone, in person, or electronic submission.
Assists with questions related to user specific hardware, software, and systems.
Diagnoses and resolves technical hardware and software issues, through system knowledge and researching questions using available information resources.
Makes repairs as needed.
Advises user on appropriate action.
Closes out help request or escalates for further assistance.
Interfaces with vendors for complex problems and technical issues.
Logs all interactions.
Prepares activity reports as requested.
Works with assigned vendor(s) to ensure effective software / hardware installations and / or warranty service.
Obtains quotes as needed.
Works with the IT Networking team and assigned vendor(s) to ensure accurate hardware installations and moves. Assists with physical moves for departments and office rearrangements.
Assists with shipping / receiving of PC equipment as needed.
Creates images for software installations as appropriate to assigned user(s).
Participates in PC Replacement (PCR) activities for assigned user(s) & area(s), including scheduling PCR activities.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties and responsibilities as assigned.

Reports to: Director, Information Technology Services

QUALIFICATIONS

Required: Associate’s degree in information technology or a related field with one (1) year of related experience or a high school diploma and/or equivalent with three (3) years of experience. Must be CITS certified. Basic understanding of systems supported and intermediate-level MS office skills. Experience with the following programs and tools required:

Variety of hardware including desktop, laptop, & tablet computers, printers, smart phones, classroom audio / visual equipment, and video conference equipment
Variety of operating systems including Windows, iOS, and Android
Adobe suite
Microsoft Systems Center Configuration Manager and Apple Configurator
Windows Automated Installation Kit
Scannx Configurator
VMware workstation
Symantec Ghost Suite
Cscript
VPScript
PowerShell
Sysinternals
Netsupport
Data recovery software
Malware removal
Basic network troubleshooting, including DNS and DHCP
User software packages specific to department / discipline
Variety of web browsers
Web Help Desk

Additional Requirements: A criminal background check will be conducted.
Preferred: CompTIA A+ or CompTIA Network+ certified.

General Knowledge, Skills and Abilities:

Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, any applicable certifications, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.