Job Description

Job Summary

Call Center Representative will be responsible for handling inbound and outbound calls. The representatives will be responsible for answering questions, scheduling appointments and surgeries, assisting multiple Michigan Medicine medical departments as needed.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Required Qualifications*

Associate: 

Intermediate: 

Desired Qualifications*

What will make you stand out:

Work Schedule

The shift will be determined by the unit leader but hours will range between 7:30am – 7pm Monday – Saturday.

Work Locations

Each representative will become eligible to work remotely following a series of mandatory Michigan Medicine training. Each representative will agree to adhere to all Michigan Medicine’s virtual office policies.   

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

If you were referred to this position by a current Michigan Medicine employee, please be sure to list their name and employee ID on the application in the Referrals section. Where it asks for “Specific Referral Source”, please enter the correctly spelled name of the employee, along with their UMID (employee ID number)

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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